Refund policy

Returns

You can return an item you have purchased in its original condition within 15 business days from the time of delivery receipt. Please note we offer an exchange or an e-Gift card only. We do not offer refunds for change of mind.  Please note shipping of returns will be at your cost.  You must contact us at artisancorks@gmail.com to request a Return Authorisation. We will respond with instructions on where to return your item to. Please note that we ask that returns be postmarked within 15 business days from the day of delivery receipt. To complete your return, we require a receipt or proof of purchase.  Please allow 3 business days once we have received your item back to process the return.

Manufacturing defect
Please bear in mind that our products are made from the bark of cork trees. They therefore have a very unique look about them which reflects the natural look of this type of bark. If you receive an item that has a manufacturing defect, you must contact us at artisancorks@gmail.com within 7 business days of delivery receipt. We will require a description and a photo of the issue before returning items to us.  We will respond with instructions on where to return your item to and we will refund postage that you have paid in order to return the item to us.  Please allow 3 business days once we have received your item back to process the return.

Late or missing refunds
Please allow at least 5 days for credit processing by banks. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at artisancorks@gmail.com.