Please bear in mind that our products are made from the bark of cork trees. They therefore have a very unique look about them which reflects the natural look of this type of bark.
If you change your mind about an item you have received you may return the item in its original condition within ten (10) days from the time of delivery. Please note shipping will be at your cost. You must contact us at firstname.lastname@example.org to request a Return Authorisation. We will respond with instructions with respect to the return. Your refund will be issued within five (5) business days from the day the return is received by our office. Please note that we ask that returns be postmarked within (10) ten days from the day of delivery.
In the unlikely event you receive an item that has a manufacturing defect, please contact us at email@example.com with a description and a photo of the issue before returning items to us. You must advise us within 3 months of purchase.
If you have any questions about the return policy please feel free to contact us on firstname.lastname@example.org. We promise to answer your message as promptly as possible.